LAW FIRM CLIENTS:

If you operate a law firm, such as in family or criminal law, we recommend using these keywords selectively to avoid filtering out comments from potential leads who may be discussing sensitive legal issues. Carefully tailoring your blocked keywords will ensure you protect your page while remaining accessible to clients in need of your services.

(updated July, 2024)

Running a business on platforms like Facebook and Instagram can drive significant attention and bring in valuable customers.

Unfortunately, it can also attract unwarranted trolling, negativity, and hate from the deepest, darkest recesses of social media.

To protect your business, we want you to take a proactive approach to prevent any of this from impacting your online presence.

Moreover, if you ever find yourself dealing with disgruntled customers, employees, competitors, or personal situations, the steps outlined below will help safeguard your social media and advertising systems, preventing potential damage to your brand and reputation.

Steps to Block Specific Phrases on Your Facebook Page:

Step 1: Log in to your Facebook Account:

Ensure you're logged into the account that has admin access to your business Facebook page.

Step 2: Go to Your Facebook Page:

Navigate to your Facebook page by clicking on it from the left sidebar.

Step 3: Access the Settings & Privacy:

Once on your page, scroll down to the left-side menu and click on Settings & Privacy.

Step 4: Navigate to Followers and Public Content:

In the left-hand menu, find and click on Followers and Public Content. This is where you can control who interacts with your page.

Step 5: Hide Comments Containing Certain Words:

On this page, you will see a section labeled Hide comments containing certain words from your page.

Step 6: Add Blocked Words/Phrases:

In the text box provided, enter the words and phrases you want to block. Facebook will automatically hide any comments containing certain words from your Page.

Important: Enter the words one by one, separated by commas.

Step 7: Save Your Settings:

After entering the words, make sure to click the Save Changes button at the bottom to ensure your settings are applied.

Recommended Words and Phrases to Block:

Below is a comprehensive list of words and phrases we recommend blocking. These include terms that could be used by disgruntled employees, ex-customers, or spammers posing as fake Facebook representatives trying to scam users. This list should help mitigate any harmful activity on your page:

account compromised
account suspended
account will be disabled
account will be removed
account will be shut down
backstabbing
bad attitude
bad company
bad customer service
bad review
bad service
bogus
broken product
chargeback
cheat
cheater
cheating
click here
click the link below
complaint
con artist
confirm your account
counterfeit
crook
damaged goods
deactivate your account
defective product
defraud
deceit
deceitful
deception
disreputable
dissatisfied
dissatisfied customer
dissatisfied service
dishonest
dishonest service
disrespectful
dodgy
double-dealer
dupe
duplicitous
ex-husband
ex-wife
ex-boyfriend
ex-girlfriend
ex-spouse
false
false claims
faulty item
failed to comply
fake
follow this link
fraud
fraudulent
guarantee
hoax
homewrecker
hustle
illegal
important notice
impostor
impolite
lawsuit
legal action
liar
lies
lying
log in immediately
log in to verify
lose access
low quality
malfunctioning product
misleading
misconduct
permanent suspension
phony
poor experience
poor quality
poor service
product failure
racketeer
refund
refund request
rip off
ripoff
rob
robbery
rude behavior
rude staff
scam
scam alert
scammer
security breach
shady
sham
sign in here
sketchy
steal
stolen
stolen goods
substandard
suspicious activity
swindle
swindler
theft
thief
traitorous
treacherous
trickery
two-faced
unauthorized access
unfaithful
unlawful
unprofessional
unreliable
unscrupulous
untrustworthy
urgent action required
verify immediately
verify now
verify your account
your account will be closed
your account will be disabled
your account will be removed
your account will be shut down